Exploring Services Science 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings /

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedi...

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Corporate Author: SpringerLink (Online service)
Other Authors: Falcão e Cunha, João., Snene, Mehdi., Nóvoa, Henriqueta.
Format: Electronic
Language: English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : 2013.
Series: Lecture Notes in Business Information Processing, 143
Online Access: http://dx.doi.org/10.1007/978-3-642-36356-6
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