Performance Measurement with the Balanced Scorecard A Practical Approach to Implementation within SMEs /

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically...

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Main Author: Biazzo, Stefano.
Corporate Author: SpringerLink (Online service)
Other Authors: Garengo, Patrizia.
Format: Electronic
Language: English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : 2012.
Series: SpringerBriefs in Business,
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